Privacy Policy

This Privacy Policy ("Policy") is issued by the operator of the qk11 platform ("qk11", "we", "us", "our"), accessible at qk11.cam. This Policy describes how qk11 collects, uses, stores, shares and protects personal data relating to individuals ("Users", "you", "your") who access or use our website, mobile interface, betting products, casino games and associated services (collectively, the "Platform").

By registering an Account or continuing to use the qk11 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you must not use the Platform or submit personal data to us.

qk11 is not affiliated with, endorsed by, or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani financial institution. References to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for user familiarity only and do not imply those providers endorse qk11 or support gambling transactions through their services.

In this Policy, the following terms have the meanings set out below:

• "Personal Data" — any information that identifies or can identify a natural person, directly or indirectly, including name, email address, CNIC number, payment details and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, deletion or any combination thereof.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data. For the Platform, this is qk11's operating entity.
• "Data Processor" — a third-party entity that processes Personal Data on behalf of qk11 under a contractual data-processing agreement.
• "KYC" — Know Your Customer identity and age verification procedures conducted in accordance with the operator's AML and compliance obligations.
• "Cookies" — small text files stored on your device by the Platform for session management, analytics and preference retention.
• "Account" — a registered user account on the qk11 Platform.
• "Consent" — a freely given, specific, informed and unambiguous indication of agreement to the Processing of Personal Data for a stated purpose.

qk11 collects Personal Data from you in the following categories, depending on how you interact with the Platform:

qk11 processes Personal Data on one or more of the following legal bases, depending on the purpose of Processing:

• Contractual Necessity: Processing required to establish, perform or fulfil the contractual relationship arising from your registration and use of the Platform, including account management, bet settlement, payment processing and customer support.
• Legal Obligation: Processing necessary for compliance with applicable law, including KYC/AML verification obligations under the licensing jurisdiction, reporting requirements to regulatory authorities and fraud prevention mandates.
• Legitimate Interests: Processing for fraud detection and prevention, platform security monitoring, technical maintenance, business analytics and service improvement, provided that such interests do not override your fundamental rights and freedoms.
• Consent: Where no other legal basis applies — specifically in respect of direct marketing communications and non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior Processing.

qk11 uses the Personal Data we collect for the following purposes:

• Account Administration: Creating and maintaining your registered Account, processing login authentication, managing account settings and responsible gambling controls such as deposit limits, loss limits and self-exclusion.
• Payment Processing: Facilitating deposits and withdrawals, verifying payment method ownership and coordinating with payment processors to execute financial transactions in PKR or other available currencies.
• Identity Verification (KYC): Confirming your identity, age and source of funds in compliance with AML obligations. Pakistani users typically submit a CNIC or passport and may be required to submit proof of address.
• Responsible Gambling Monitoring: Identifying markers of potentially harmful gambling behaviour to proactively offer intervention tools such as cool-off periods and self-exclusion, consistent with our commitment to player welfare.
• Customer Support: Responding to enquiries, resolving disputes, managing complaints and providing bilingual support in English and Urdu via live chat.
• Fraud Prevention and Security: Detecting and investigating fraudulent activity, duplicate accounts, bonus abuse, money laundering attempts and other violations of our Terms & Conditions.
• Platform Analytics and Improvement: Analysing usage patterns, game performance and user journeys to improve the Platform experience for players across Pakistan.
• Marketing and Promotions: Sending promotional communications where you have consented, including information about cricket betting offers during PSL and ICC tournaments, bonus promotions and new game launches.
• Legal and Regulatory Compliance: Meeting obligations imposed by our licensing jurisdiction, including record-keeping, reporting and co-operation with lawful regulatory requests.

qk11 does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. Sharing is limited to the following categories of recipient, on a need-to-know basis:

• KYC and Identity Verification Providers: Specialist third-party verification services that process identity documents and conduct liveness checks on our behalf. These providers operate under strict data-processing agreements and may not use your data for any purpose other than verification.
• Payment Processors: Financial intermediaries required to execute deposit and withdrawal transactions. Data shared is limited to what is strictly necessary to process the specific transaction.
• Fraud Prevention and AML Partners: Third-party services used to screen transactions and accounts against sanctions lists, PEP databases and fraud-indicator systems in compliance with AML obligations.
• Technology and Infrastructure Partners: Cloud hosting providers, content delivery networks and platform maintenance contractors who process data on our behalf under contractual confidentiality obligations.
• Game and Content Providers: Where game studios require technical data (e.g. session tokens) to operate their games on our Platform. No personally identifiable data is shared with game studios beyond what is technically required.
• Regulatory and Legal Authorities: Where disclosure is required by law, court order, licensing authority request or in connection with the investigation of fraud, money laundering or other serious offences.

qk11 operates under an international licensing framework. Personal Data you submit may be stored and processed in servers or data centres located outside Pakistan. Where such transfers occur, qk11 takes appropriate measures to ensure that your Personal Data is handled with a level of protection consistent with the standards described in this Policy.

Safeguards for international transfers may include contractual data-processing agreements incorporating standard protective clauses, adequacy assessments and technical security measures including end-to-end encryption in transit.

By using the qk11 Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside your country of residence.

qk11 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to the following principles:

• Active Accounts: Personal Data is retained for the duration of your Account's active status plus any mandatory post-closure retention period required by applicable law or licensing obligations.
• KYC and Financial Records: Identity verification documents, transaction records and financial data are retained for the period required by the licensing jurisdiction's AML regulations — typically a minimum of five (5) years from the relevant transaction date or account closure, whichever is later.
• Support Communications: Chat transcripts and email correspondence are retained for a period sufficient to address any follow-up queries, disputes or regulatory requests.
• Marketing Data: Consent records and marketing preference data are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.

qk11 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens and cookies that remember your responsible gambling settings. These cannot be disabled without breaking Platform functionality.
• Analytical Cookies: Used to understand how Users navigate the Platform, which pages are visited most frequently and where technical errors occur. Analytical data is aggregated and does not identify individuals. These are deployed subject to consent where required.
• Functional Cookies: Used to remember your language preference, display settings and login state between sessions.
• Marketing Cookies: Where applicable and subject to explicit consent, used to deliver relevant promotional content relating to cricket betting, live casino and new game releases. You may opt out at any time through your browser or account settings.

You can manage cookie preferences through your browser's built-in settings. Disabling certain cookies may impact the functionality of the Platform. qk11 does not use cross-site third-party advertising trackers without your consent.

The qk11 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age.

Age verification is a mandatory component of the KYC process. If we become aware that Personal Data has been collected from an individual below the minimum age, we will immediately suspend the relevant Account, delete the associated Personal Data and, where required, report the matter to relevant authorities.

If you are a parent or guardian and believe that a minor has submitted Personal Data to qk11, please contact our support team immediately via live chat so that the matter can be investigated and resolved without delay.

Subject to applicable law and certain limitations arising from our legal compliance obligations (particularly AML/KYC record-keeping requirements), you hold the following rights in relation to your Personal Data:

To exercise any of these rights, please contact qk11 support via live chat or the email address displayed in Section 16 below. We will respond to verified requests within a reasonable timeframe in accordance with applicable obligations. We may need to verify your identity before processing a rights request.

Where you have provided explicit consent, qk11 may send you promotional communications by email or in-platform notification. These may include information about:

• Cricket betting promotions for PSL, ICC T20 World Cup and other major Pakistan cricket events.
• Live casino bonuses, slot game launches and seasonal promotional offers.
• Platform updates, new feature announcements and responsible gambling reminders.

You may withdraw your consent to marketing communications at any time by:

• Updating your notification preferences in Account Settings; or
• Clicking the "unsubscribe" link contained in any marketing email; or
• Contacting support via live chat and requesting removal from marketing communications.

Withdrawal of marketing consent does not affect your continued receipt of transactional or account-related messages, which are sent on the basis of contractual necessity.

qk11 implements and maintains appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Key measures include:

• TLS/SSL encryption for all data transmitted between your device and our Platform.
• Encrypted storage of sensitive data including identity documents and financial records.
• Access controls restricting Personal Data access to authorised personnel on a need-to-know basis.
• Regular security assessments of Platform infrastructure and third-party processors.
• Secure HTTPS-only document submission for KYC verification — documents must never be sent via chat or email.
• Session timeout controls and two-factor authentication options to protect Account access.

No data transmission over the internet or method of electronic storage is 100% secure. While qk11 takes reasonable and industry-standard precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect unauthorised access, contact support immediately.

The qk11 Platform may incorporate or link to services operated by third-party game studios, sports data providers and technology partners. These third parties operate their own privacy policies, and qk11 is not responsible for the data-handling practices of third-party services that you access independently of the Platform.

Where third-party game content is delivered within the Platform interface (for example, embedded casino games), limited technical data such as session tokens may be shared with the game provider to operate the game session. No personally identifiable data is shared with game studios beyond what is strictly required for that technical purpose.

qk11 does not control and is not responsible for third-party content, privacy policies or data practices outside the qk11.cam domain.

qk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, applicable law or licensing requirements. Where changes are material, we will provide notice by email to registered users or via a prominent in-platform notification prior to the updated Policy taking effect.

The effective date at the top of this Policy will be updated whenever a new version is published. The current version of this Policy is always accessible at qk11.cam/privacy-policy. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data.

Your continued use of the Platform following a notified update constitutes your acknowledgement of the revised Policy. If you do not accept any amendment, you must stop using the Platform and close your Account.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by qk11, please contact us through the following channels:

• Live Chat: Available 24/7 inside your account dashboard. The fastest and most secure way to reach our team.
• Email: support@qk11.cam — displayed as plain text only; this address is not a clickable link.
• Language: Our support team responds in both English and Urdu. Please indicate your language preference when you open a support conversation.

For data rights requests — including access, rectification, erasure or restriction — please contact us via live chat and specify the nature of your request. We will verify your identity before processing any rights request and respond within a reasonable timeframe.